daXos Sales Terms.

1 · Who this is between

These terms are between daXos LLC, a North Carolina limited liability company (“daXos”, “we”, “us”), and the business named at checkout (“you”). They apply to orders placed on daXosdigit.com in the United States and Canada.

daXos sells to businesses, not to consumers, and to fleets of ten assets or more. By accepting these terms you confirm you are ordering for a business and are authorised to bind it.

This is the whole agreement for orders placed by card on this site. It replaces any earlier proposal or quotation, except where you and daXos have signed a separate written agreement, which prevails over these terms to the extent the two differ.

The daXos Data Processing Agreement forms part of these terms and is incorporated by reference. Telematics data tied to a vehicle is personal data in most regimes, so a subscription cannot sensibly exist without it. The tick that accepts these terms accepts the DPA with them, and daXos records which version you accepted, and when, against your subscription. Where the DPA and these terms differ about the processing of personal data, the DPA governs.

2 · What you are buying

You are buying data, on subscription. daXos captures measurements from your assets and the goods they carry, and gives you access to that data. You are not buying equipment.

The subscription is made of modules, each billed monthly:

• The Hub — the sensing unit, one per asset. Includes the cloud platform, API and MCP access, at no extra charge.
• The Load — an additional sensor that rides with the goods, billed per sensor.
• The Vehicle — vehicle health, fault codes and ELD, billed per asset.
• Tailored dashboard — optional. A one-time build charge, then a monthly rate per asset.

Telecom connectivity is included in the monthly rate. Installation is charged once per asset and is waived on a twelve-month commitment.

3 · The devices stay ours

This section matters more than any other, so it is written plainly.

daXos owns The Hub, The Load and The Vehicle at all times. They are placed with you so that we can capture the data you are subscribing to. Title never passes to you, no matter how long the subscription runs. They are not an asset on your books and there is nothing to depreciate.

While the devices are with you, you agree to:

• keep them installed on the assets they were assigned to, and tell us if an asset leaves your fleet;
• not open, modify, repair, reverse-engineer or relabel them;
• not sell, lend, sublease, pledge or otherwise encumber them, and not let anyone else claim a right over them;
• take reasonable care of them, as you would your own equipment.

Replacement and refresh. A device that fails in normal use is replaced at no charge. The whole installed base is refreshed at year four at no charge.

When the subscription ends, the devices come back to us. We arrange and pay for collection, and you have thirty days from the end of the subscription to make them available. Devices not returned within that window, or returned damaged beyond normal wear, are invoiced at their replacement value:

• The Hub — $100 each
• The Load — $50 each
• The Vehicle — $100 each

Normal wear from use on a working vehicle is expected and is not charged for.

4 · Your data is yours

The measurements captured from your assets belong to you. daXos claims no ownership of them.

You reach your data through the dashboard, the API and MCP, on any software or agent you choose. We do not charge for access and we do not sell access to your data to anyone else.

We hold your data to run the service, and not indefinitely: raw measurements are deleted or de-identified three months after they are captured, on a rolling basis. Dashboards and summaries you have built inside the service outlive the readings behind them. A longer window can be agreed in your order if you need one.

When the subscription ends you have thirty days to export what is still held, and we then delete or return it at your choice, in any event within ninety days — apart from records the law requires us to keep, and routine backups, which are overwritten on their ordinary cycle. We will confirm deletion in writing if you ask. The privacy policy sets this out in full.

We use the data to operate and support the service, and to fix faults. Nothing in these terms lets us give your data to a third party except where we need a supplier to run the service, or where the law requires it.

One thing we do keep: de-identified, aggregated data that cannot reasonably be linked back to you, your people, your customers or your vehicles. We do not try to re-identify it, and anyone we give it to is contractually barred from trying. What we will not do is use your data to train AI models you do not use — that takes a separate signed addendum you are free to refuse, and refusing changes nothing about your service. Section 5 of the DPA is the binding form of that promise.

5 · Prices, currency and tax

Prices are those shown on daXosdigit.com at the time you order. They are set per currency, not converted at checkout: customers in the United States are billed in US dollars, customers in Canada in Canadian dollars.

Prices exclude sales tax, GST, HST, QST and any other applicable tax, which is added at checkout or on the invoice.

We may change list prices with sixty days’ notice by email. A price change does not apply to a twelve-month commitment before it renews.

6 · Billing

The subscription is billed monthly in advance by card, through Stripe. daXos does not see or store your card number.

At checkout you pay the first month plus any one-time charges — installation, or the dashboard build. After that you are billed on the same day each month.

You can add assets or sensors at any time; the change is billed from the next month. Reducing quantities takes effect at the next billing month, and the month in progress is not refunded.

If a payment fails we will retry and write to you. If it is still unpaid fourteen days after the due date we may suspend the service until it is settled.

7 · Term and cancellation

The subscription runs month to month unless you took a twelve-month commitment.

To cancel, write to info@daXosdigit.com. That is all it takes — no form, no notice period beyond the current month. Cancellation takes effect at the end of the billing month in progress, which is not refunded. Section 3 then applies to the devices.

If you took a twelve-month commitment and cancel before it ends, the installation charge that was waived at the start becomes payable, at $20 per asset. Nothing else is owed for the remaining months.

daXos may end the subscription on thirty days’ notice, or immediately if you breach these terms and do not fix it within fourteen days of being asked. If we end it for our own convenience, we refund the unused part of the month.

8 · The free trial

The four-week trial places five Hubs and one standard dashboard on your own routes. A card is held on file and nothing is charged during the four weeks.

At week four the trial converts to a standard subscription at the rates shown at the time, unless you cancel first. We write to you before that happens with the exact amount.

If you cancel during the trial, nothing is charged and we collect the five Hubs under section 3.

9 · What daXos does and does not promise

We work to keep the platform available and the devices reporting, and we replace what fails. We do not promise uninterrupted service: assets move through places with no coverage, and networks and satellites are outside our control.

daXos is a measurement service, not a compliance service. The data we capture is evidence you can use — in a claim, in an audit, in a conversation with a customer — but deciding what it means, and meeting your own legal and regulatory obligations, remains yours. We do not warrant that the data is fit for any particular legal or regulatory purpose.

Except as stated in these terms, the service is provided as is, and we disclaim all other warranties to the extent the law allows.

10 · Liability

Neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of business, or loss of data beyond what section 4 requires of us.

daXos’s total liability under these terms is capped at the fees you paid in the twelve months before the claim arose.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

11 · Confidentiality

Each of us will keep the other’s non-public information confidential and use it only to perform this agreement. Your data is your confidential information. This obligation lasts three years after the subscription ends.

12 · Changes to these terms

We may change these terms with thirty days’ notice by email to the address on your account. Continuing to use the service after that means you accept the change. Changes do not apply retroactively, and do not apply to a twelve-month commitment before it renews.

Every version is dated. The version you accepted governs your order until you accept a newer one.

13 · Governing law

If your billing address is in the United States, these terms are governed by the laws of the State of North Carolina, and the courts of Guilford County, North Carolina have exclusive jurisdiction.

If your billing address is in Canada, these terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable there, and the courts of the district of Montréal have exclusive jurisdiction.

A French version of these terms is published at terms-fr.html. For customers in Québec, the French version governs.

14 · Reaching us

daXos LLC, Greensboro, North Carolina, United States.
info@daXosdigit.com

Write to us before you accept these terms if anything in them does not work for your fleet. Most of it can be discussed.